About Us

Frequently Asked Questions

What makes Fitzly different?

Fitzly was founded by clinicians and parents who understand how important safe, comfortable earrings are for everyday life. We design stylish earrings that are made to stay comfortable through school, sports, swimming, sleeping, and everything in between.

Every pair features secure screw-back posts, hypoallergenic materials, and timeless designs made for kids, teens, and adults.

Can adults wear Fitzly earrings?

Absolutely! While many of our designs are loved by children, Fitzly earrings are made for all ages. Our lightweight, minimalist styles are perfect for everyday wear and look beautiful on their own or stacked with multiple piercings.

Are Fitzly earrings safe for sensitive ears?

Yes. Sensitive ears are exactly why Fitzly was created.

Our earrings are made from premium stainless steel with durable 18K gold PVD plating. They are nickel-free, lead-free, cadmium-free, and designed to be comfortable for even the most sensitive ears.

Can I sleep in my Fitzly earrings?

Yes! Our low-profile screw-back design is made for all-day and overnight comfort.

We recommend checking the backs periodically by gently twisting them until secure.

Can I swim, shower, or play sports wearing Fitzly earrings?

Yes.

Our earrings are waterproof, sweat-resistant, and tarnish-resistant, making them perfect for swimming, bathing, sports, vacations, and everyday adventures.

To keep them looking their best, rinse with fresh water after swimming in chlorine or saltwater and dry thoroughly.

What materials are Fitzly earrings made from?

Every pair includes:

Surgical stainless steel
Durable 18K Gold PVD coated
Nickel-free
Lead-free
Cadmium-free
Waterproof & tarnish-resistant
Hypoallergenic

Are screw-back earrings difficult to put on?

The first time may take a little practice, but most customers quickly find they prefer screw backs because they stay secure and are much more comfortable than traditional butterfly backs.

They're especially popular for children because they're less likely to fall out during everyday activities.

How do I care for my earrings?

Simply wash with mild soap and warm water when needed.

Avoid harsh chemicals or abrasive cleaners, and store your earrings in a dry place when not being worn.

Orders & Shipping

When will my order ship?

Orders are typically processed within 1–2 business days.

Once shipped, most U.S. orders arrive within 3–6 business days, depending on your location.

You'll receive tracking information as soon as your order ships.

Where do you ship?

Currently, Fitzly ships throughout the United States.

We're excited to expand to additional countries in the future.

Can I change my order after it's has been placed?

Because we begin processing orders quickly, we cannot guarantee order changes after checkout.

If you notice an error, please contact us as soon as possible and we'll do our best to help before your order ships.

My tracking hasn't updated.

USPS tracking can occasionally take 24–72 hours to update after your package has been accepted.

If your tracking hasn't moved after several days, please reach out and we'll gladly help investigate.

Returns & Warranty

What is your return policy?

For hygiene and safety reasons, earrings are considered final sale.

However, if your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery and we'll make it right.

What if my earrings irritate my ears?

Your comfort is our priority.

If your ears experience irritation while wearing Fitzly earrings, please contact us within 30 days of delivery. We'll work with you to resolve the issue, which may include a replacement or refund.

What if I received the wrong item?

Please email us within 30 days of delivery with your order number and a photo of the item received. We'll quickly send the correct item or arrange a replacement.

Do your earrings come with a warranty?